In general, our service dogs are expected to perform at a higher level than the average pet due to their rigorous training and importance of their future careers. Because of this, the following rules must be adhered to at all times when handling a Heeling House Service-Dog-in-Training:

1. Dogs are never allowed to greet or physically touch another dog on leash

2. Dogs may never be offered human food

3. Dogs may not be allowed to jump, pull, paw, growl, bark, or act in an otherwise unruly manner.

4. Dogs are never allowed to pick food or treats from the ground (including their own)

Heeling House (HH) asks that all volunteers follow its values and the corresponding behaviors as well as the standards of conduct as they apply to be volunteers. Employees, volunteers and interns are expected to observe certain standards of performance and conduct to ensure that the HH mission and work is carried out in a safe and orderly way and to maintain high ethical standards throughout the organization.

Conduct which is not appropriate in public or which disrupts the safe and orderly operation of business is considered inappropriate. Conduct that is unsafe, unethical or illegal will not be permitted at HH functions or events.

Types of conduct that could constitute grounds for immediate dismissal include physical violence, illegal acts such as theft, use or possession of illegal drugs or weapons, sexual activity, and inhumane treatment of a dog.

The following are examples of the kinds of misconduct that will lead to disciplinary action, up to and including dismissal:

• Harassment in any form

• Animal abuse or neglect

• Falsification of records or other documents

• Possession or use of illegal drugs or controlled substances

• Theft, destruction or abuse of HH property or the property of others

• Possession of weapons, firearms, or other potentially dangerous weapons or materials on HH property, or at any HH function or event

• Involvement in or encouragement of illegal activities

• Acts of physical violence, or acts involving threats, intimidation or coercion

• Excessive absences or tardiness

• Repeated lack of cooperation or courtesy in working with others, or failure to perform reasonable duties assigned

• Unauthorized access to computer files or inappropriate use of computer networks

• Disclosing or misusing private, proprietary or confidential information about HH

• Unethical business practices or conflicts of interest

• Undermining or subverting business decisions, unless they are reasonably believed to be illegal or unethical

• Failure to adhere to other policies and procedures at Heeling House

The above list is not all-inclusive. HH asks that everyone conduct themselves with reasonable and proper consideration for the welfare and rights of other employees, volunteers and students and for the best interests of this organization.